TERMS & CONDITIONS

General terms of carriage for both business and consumer users

All services are transacted in Pound Sterling £

REFUNDS, we do not offer refunds for re arranged non-collections, consequential loss, late collections, late deliveries or damage, missing or loss shipment claims. We have to advise that all transport costs and therefore refunds cannot be made for the above reasons. Please note we cannot refund for collections involving notes left outside or items left outside of houses eg front porch, driveways, garages etc. See specific terms below: -

Cancellation: Refunds are given for cancellation of the transaction under the following terms. If the refund request is made upto 2 days before the transaction is due for pick up we give a full refund minus a charge of £5 + VAT on parcel shipments and £15 + VAT for freight / pallet shipments. If cancelled the day before we charge 20% of the transaction value, see the term below for further information.

Parcel / Freight / Pallet / Other Shipments: If a shipment has been pre booked by UK Airfreight and its supplier then a 20% charge is applied to the value of the transaction to cover admin costs for booking and cancelling the service. A cancellation the day before collection causes a change of driver round and costings.

Attempted / Missed collections: We do charge £10 + VAT for single parcel shipment non collections and 20% of the transaction value for consignments, freight, pallet and other shipments. Cancelled bookings that have received an attempted collection incur a charge. If you miss a collection we charge 20% of the transaction value to a limit of £75 to cover the lorry re collection fee. We have to cover the cost of sending a vehicle to your address again, this costs covers the drivers time, lorry fuel and lorry expenses.

CLAIMS, we are not an insurance company and therefore do not offer insurance as part of our service, therefore goods are assumed to be insured by the sender via an insurance broker. We can recommend an insurance broker for insurance cover, please ask for details when booking.

We recommend to check before sending the following items: -

• Furniture (except flat pack type)
• Glass
• Antiques
• Ceramics, tiles, paving tiles and porcelain
• Live Animals (We cannot carry this type of item)
• Flowers / Plants
• Broad loom carpets - rolls over 6ft/1.8 m long
• Mattresses unless vacuum packed
• Car Engines
• Car Bonnets
• Car Gearboxes
• Car Side Wings
• Drums
• Tins of paint or other fluids
• Metal - bars, pipes, sheets or blocks
• Batteries (except dry cell type)
• Sack or bags of loose products
• Bicycles and motor cycles
• White goods
• Fire Arms (We cannot carry this type of item)
• Second Hand Goods, for all services

Unclaimed items are the property of UK Airfreight Ltd after 3 months, we also have the right to charge storage should the items be recovered by the sender or another party.

Refused or Returned Shipments: Incur a shipment fee + £12 admin fee. This is due to the goods requiring the same handling as when first collected and transported. We do work hard to minimise this cost to you.

For further information on our terms and conditions of carriage please email Support@Europalletx.com

Want to book a service? Then call 0845 643 5052 or email Quotes@Europalletx.com